Customer Service Representative
Salary undisclosed
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Requirements
- Preferable with a minimum of one (1) year of customer service-related experience
- Strong customer management skills.
- Proficient in Cantonese & Mandarin to effectively communicate with Cantonese & Mandarin-speaking clients.
- Good communication skills and well-versed in English due to project nature.
- Must have good communication skills and be well-versed in Cantonese for served market.
- Provide good email writing skills in English & Mandarin.
- Ability to manage escalated issues / difficult customers.
- Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
- Respond to customers' inquiries professionally and promptly.
- Good listening, interpersonal, organizational skills & customer service orientation.
- Adaptability, initiative & stress tolerance.
- Attention to detail and accuracy.
- Ability to learn new products and technologies.
Responsibility
- Excellent telephone etiquette with the ability to remain professional, confident, and patient.
- Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers’ expectations.
- Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
- Possess strong analytical skills to identify the cause of problems and recommend solutions.
- Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
- Ability to work under pressure and with minimum supervision.
- Ability to multi-task and with good attention to detail.
Benefits
Remunerations package:
- Basic: RM4,000
- Medical & hospitalization covered
- EPF, SOCSO and EIS covered
Working hours:
- 9:00 AM – 6:00 PM (Monday – Friday)
- 9:00 AM – 1:15 PM (Saturday)
- Including Public Holiday (depending on the country where the service is provided)
Working location:
- Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
- Nearby Ampang Park MRT2 / LRT station (within 5 minute walking distance)
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Annual Bonus
- Training Provided
- Allowance Provided
- Performance Bonus
- Company Trip
- 5 Working Days
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