Field Services Engineer (water industry- chemical)

Full Time, onsite
Veolia Water Technologies & Solutions
Kawasan Sekitar Kuala Lumpur, Malaysia

Salary undisclosed

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The Field Service Representative is responsible for service function at the customers site assigned to him/her, under the direction of the Area or Account Manager. Responsibility includes to conduct routine water analysis, ensuring chemicals injection system in good condition, provide troubleshooting at customer sites and other field related services assigned to him/her. This individual is responsible for his/her participation in the field-training program, including acquiring all assigned technical and application knowledge. He/she is responsible for developing customer rapport and goodwill, for learning the customers’ operations, and contribute to the area growth.

Primary Responsibilities

To ensure a favorable VWTS reputation at the customer level.
To ensure that all assigned accounts are serviced at the prescribed frequency. Services work includes conducting water analysis, ensuring chemical delivery and injection systems are in good conditions, providing troubleshooting support and other field-related services assigned to the representative.
To maintain a high standard of service and customer satisfaction so that no customer complaints originate because of poor quality service.
To support sales team in sales activities
To inspect dosing equipment i.e. pump and subsequent recommendations for chemicals / water treatment program changes to improve results as necessary.
To develop product and product application knowledge and system knowledge so that complete service is given to the customer. To ensure that preventive troubleshooting is adequately performed in all accounts, and that only technically correct recommendations are made to clients.
To acquire necessary communication and organizational skills. To communicate with customer on the current issues and mitigation plan after the routine service activity
To conduct monthly, quarterly or annual water performance review with customer
To acquire the knowledge and conduct essential water treatment knowledge training to customer
To maintain effective two-way communication with the Area or Account Manager so that they are continually aware of all personal, business and training needs.
To maintain all chemical inventories up to date so that product outage does not occur at customer site.