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Strategic Platform Compliance - Listing & Content, MY Marketplace

Salary undisclosed

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Job Description

  • Liaise with the Government Relation, Legal team to detect, manage, and control the prohibited listings
  • Respond to the emergency case such as government escalation, social media breaches
  • Address inquiries and requests from the internal teams related to policies and prohibited listings - Revise and amend the materials and publications of Shopee Policy, SOP, SEH Article.
  • Conduct market research on Government acts and policies to identify stakeholders’ needs and market gaps.
  • Undertake project work as required; undertaking any initiatives identified based on business needs
  • Work with the Customer Support teams and Business Development teams to handle listing inquiries and troubleshoot of listing-related issues
  • Monitoring the platform to ensure the quality and the legitimacy of the listings, particularly in relation to tackling Prohibited Listings on the platform.

Requirements

  • Proactive, resourceful, result-oriented and capable to work tentatively as individual or even team members under a fast paced environment.
  • Strong communication skills in English, Malay and Mandarin, in both verbal and written forms.
  • Working experience in the eCommerce industry or working with government bodies/agencies would be preferred
  • Strong logical thinking and problem-solving skills at all times
  • Able to think ahead
  • Strong negotiation and relationship building skills.
  • Good team player, positive attitude and eager to learn
  • Advanced Microsoft Excel skills and proficiency in SQL are a plus