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Customer Service Logistics

Salary undisclosed

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Primary Responsibilities

• To book shipments in various modes of transports, primarily sea and air

• Monitoring of shipments and maintaining status and visibility of shipments

• Correct and timely handling and review of all transport relevant documents

• Serve as first point of contact for our customers

• Liaise with our appointed service partners

• Attend to and solve incident and complain issues timely and efficiently

• Fast replies to enquiries and requests

• Be a role model for entire CS/Operations team and valued team member

• Support reviews of standard operating procedures (SOP)

• Co-operate with other departments locally and within the network.

• To support on any other related tasks assigned from time to time

Requirements

• 3 years of professional experience in international transport logistics

• Proven track record of handling and organizing shipments in one or more of the following mode of transports: Sea, Air, Truck, Rail or/and Express

• Solid understanding of shipping terms, documentation and terminology

• SPM/Diploma in Transport/Logistics or Business Administration, International Business

• Effective written and oral communication skills in English, further languages like Mandarin very welcome

• Well-organized with IT-based day-to-day operations

• Proficiency in common applications e.g. Microsoft Office, SAP experience is a plus

• Willing to take ownership and responsibilities as problem solver

• See something broken? Fix it