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Policy Servicing Analyst (System Support & Projects)

Salary undisclosed

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Job Summary

Responsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects.

Job Accountabilities - Key Accountabilities

  • Participate in Digital Servicing, automation, system enhancement and process improvement projects. Role and Responsibilities including:
  • Perform process review and opportunity identification.
  • Liaise and coordinate with superior and IT or system support.
  • Assist superior in participating project meeting.
  • Assist superior in prepare system/business requirement and business process review.
  • Prepare test script and perform User Acceptance Testing
  • Prepare sign off document from stakeholder and implementation sign off document.
  • Assist superior to monitor the result.
  • Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
  • Review and recommend measure to improve the existing process and system.
  • Prepare business case and presentation slides for related initiatives and projects.
  • Perform data analysis and presentation to support business decision.
  • Establish and update guidelines, working instructions and standard operating procedures.
  • Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Job Qualifications

Required:

  • Bachelor Degree in Business Administration or equivalent

Preferred:

  • 5 years’ experience in Insurance Industry