Senior Executive, Industrial & Employee Relations (IR&ER)

Our Blend

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

Our Global Brew Crew is seeking a Senior Executive Industrial & Employee Relations (IR&ER), responsible for handling all aspects of employee relations and industrial relations, including managing disputes, ensuring compliance with labor laws, and promoting a positive work environment.

This role involves working closely with management and employees to resolve conflicts, improve workplace policies, and enhance overall employee satisfaction.

Key Responsibilities

In this role, you will:

Industrial Relations:

• Manage and resolve industrial disputes, grievances, and conflicts between employees and management while upholding legal and ethical standards.
• Liaise and represent the company in negotiations with regulatory agencies, arbitrators, mediators, auditors, trade unions and government bodies eg. Labour Department / IR Department advocating where required.
• Ensure full compliance with Malaysian labor laws, regulations, and industrial agreements.
• Prepare and submit necessary documentation for labor disputes and negotiations.

Employee Relations:

• Plan and manage Employee Relations programmes and initiatives to create harmonious relationships and a conducive working environment amongst employees and the management.
• Handle Team Member’s misconduct issues such as to conduct counselling, issue show cause, warning, suspension, termination, and other related to IR letter.
• Advise management on employee relations policies and practices.
• Conduct technical or domestic inquiry as part of the investigation.
• Assist to ensure employee disciplinary issues are implemented and in accordance with the Company Code of Conduct, Employment Act 1955, and Industrial Relations Act 1967.

Policy Development and Implementation:

• Develop, update, and implement HR and ER SOPs, processes, and tools to deliver required changes at all levels of the organisation in accordance with local labor laws.
• Monitor and enforce adherence to company policies and procedures.
• Stay updated on relevant employment laws, regulations, and industry trends, advising management on compliance requirements and best practices.

Documentation and Reporting:

• Maintain accurate records of employee relations issues, grievances, and resolutions ensuring the confidentiality and compliance with data protection regulations.
• Prepare regular reports on employee relations activities and trends for management.

Your Ingredients

• Degree/Diploma in Human Resource Management/ Business Administration or equivalent
• At least 5 years of working experience in general HR, especially in employee or industrial relations.
• Well-versed in Employment Act 1955, Industrial Relation Act 1967, and other related Act.
• Possess strong communication skills and details oriented.
• Flexibility to adapt to changing priorities and manage multiple tasks simultaneously in a fast-paced environment.
• Confidentiality and respect for the privacy of employee records.

Performance & Rewards

• At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.