Operation Manager

Job Responsibilities: -

1. Team Management:

• Supervise and support store or branch managers within the assigned area.
• Recruit, train, and develop store staff.
• Conduct regular performance reviews and provide feedback.
• Ensure that teams meet sales and performance targets.

  2. Operational Oversight:

  • Oversee day-to-day operations across multiple locations.
  • Ensure that all stores comply with company policies and procedures.
  • Monitor inventory levels and ensure stores are well-stocked.
  • Manage budgets, reduce costs, and optimize resources.

    3. Sales and Financial Management:

    • Drive sales growth by implementing effective sales strategies.
    • Analyze sales data to identify trends and opportunities for improvement.
    • Prepare financial reports and presentations for upper management.
    • Ensure that each store meets its financial targets.

      4. Customer Service:

      • Maintain high standards of customer service across all locations.
      • Handle escalated customer complaints or issues.
      • Implement strategies to improve customer satisfaction and loyalty.

        5. Compliance and Safety:

        • Ensure all locations comply with health and safety regulations.
        • Conduct regular audits and inspections.
        • Address any compliance issues promptly.

          6. Reporting and Communication:

          • Report on area performance to senior management.
          • Communicate company goals, policies, and changes to store managers.
          • Organize and lead area meetings and conferences.

            7. Problem-Solving:

            • Address operational issues, staffing problems, or any other challenges that arise.
            • Develop contingency plans for unexpected situations, like natural disasters or sudden drops in sales.

• Bachelor’s Degree or Diploma in Business Management, Operation Management, or a related field preferred.
• Minimum of 2 years of experience in management, preferably in the service industry.
• Proficient in English, Bahasa Malaysia and Mandarin (We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients).
• Ability to work independently and collaboratively, with a strong sense of deadlines and adaptability in a fast-paced environment.
• Excellent communication skills, detail-oriented, and able to handle feedback constructively.
• Demonstrate strong organization skills, ability to plan and prioritize a complex workload and meet deadlines.
• Willing to travel when required.