Customer Relations Executive
RM 1,600 - RM 2,800 / Per Mon
Original
Simplified
- Guide new affiliates through the onboarding process, providing them with the necessary resources, and tools.
- Ensure affiliates understand the affiliate program’s guidelines, commission structures, and promotional materials.
- Respond promptly to affiliate inquiries, addressing questions about program policies, technical issues, and promotional strategies.
- Build and maintain positive, long-term relationships with affiliate partners to ensure their satisfaction and loyalty to the program.
- Act as a liaison between affiliates and internal departments (marketing, finance, compliance) to resolve issues and ensure a seamless experience.
- Regularly engage with affiliates to share updates, promotions, and performance feedback, while offering suggestions for improvement.
- Track and analyze affiliate performance metrics, including traffic generation, conversion rates, and commission earnings.
- Provide affiliates with detailed reports on their performance and offer personalized strategies to help them optimize their marketing efforts.
- Identify top-performing affiliates and collaborate with them to create joint initiatives to boost traffic and sales.
- Handle any disputes or concerns raised by affiliates regarding payments, commissions, or program compliance.
- Ensure affiliates adhere to the program’s terms and conditions, including ethical promotional practices and brand guidelines.
- Collaborate with the compliance team to address any violations or risks related to affiliate activities.
- Gather feedback from affiliates on their experience with the program and recommend improvements to enhance the affiliate experience.
- Work with internal teams to develop new promotional materials, incentives, and tools to assist affiliates in driving performance.
- Keep affiliates updated on changes to the program, new product launches, and other relevant information.
- Excellent interpersonal and communication skills, with a natural ability to build rapport and establish trust with customers.
- Strong problem-solving skills and the ability to think creatively to resolve customer issues.
- Focus on customer satisfaction and relationship building.
- Self-motivated and target-oriented, with a drive to meet and exceed customer engagement goals.
- Familiarity and proficiency in data entry.
- Ability to work independently as well as collaboratively within a team.
- Additional leave
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Commission pay
- Performance bonus
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