Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Support Executive

Salary undisclosed

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Role Description (You are advised to read and understand the job role carefully before applying).

This is a full-time Customer Support Executive role based in Shah Alam with flexibility of WFH - Responsible for ensuring customer satisfaction, providing customer support, overseeing customer service operations and training.

Responsibility

Support

1. Provide customer support via phone call, WhatsApp & email.

2. Address customer inquiries, complaints, and concerns promptly and professionally.

3. Assist customers with troubleshooting and technical support.

4. ⁠Escalating issues to the technical team for permanent resolution.

5. Team lead - Overseeing the day-to-day operations of customer support team. This individual will manage workflow & team performance, provide guidance and support.

Technical

1. Do system testing if needed: Change Request / system issues.

2. Documentation and report for Tech team reference.

Training

1. External – Do training for new client or new features for system.

2. Internal – Training for new staff on internal system.

Requirements

  • 3-4 years of experience in customer service, preferably in the IT, transportation / logistic industry.
  • Strong verbal, written communication skills and interpersonal skills
  • Ability to handle stressful situations with professionalism and patience.
  • Must be able to multitask and prioritize tasks effectively.
  • Able to work flexible hours, including night shift, Public Holidays and weekends.
  • Familiar with Exotel system or other call center system is an added advantage.
  • Proficient computer skills.
  • Preferably can start immediately.
  • Require work travel if necessary.

Work Location: UOA Business Park, Shah Alam

Work Hours: Shift Basis 8 hours/day (1 hour break), 1 off day per week

Hybrid Mode: Mon-Thu (Office), Fri-Sun (WFH)

Salary Range: RM 3,000 - RM 3,500

Benefits

Monthly Phone Allowance

Monthly Incentive Allowance

Paid Overtime & Public Holiday

Work From Home

Parking Subsidy

Medical Claim

Fully Stocked Pantry

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