Assistant Customer Service Manager

Are you passionate about e-commerce, customer service, and driving sales? Join HABIB Group as an Assistant Manager, Customer Relations to lead our e-commerce customer service and livestream teams while developing strategies to boost online sales and achieve revenue targets.

Key Responsibilities

• Develop and implement strategies to meet or exceed online revenue targets.
• Conduct market research to identify trends and growth opportunities.
• Collaborate with the marketing team on promotional campaigns to enhance sales.
• Monitor sales metrics and adjust strategies to maximize performance.
• Lead and manage the e-commerce customer service team, ensuring high standards of service and customer experience.
• Address escalated customer issues effectively and promptly.
• Implement training programs to improve customer service skills and product knowledge.
• Gather customer feedback to enhance satisfaction and identify areas of improvement.
• Lead the livestream team, planning and executing engaging online events across e-commerce platforms.
• Collaborate with content creators to develop exciting and relevant livestream content.
• Monitor livestream performance, including viewer engagement and sales conversions.

Job Requirements

• Strong understanding of sales strategies and techniques to drive revenue.
• Ability to interpret data and metrics to assess performance and make informed decisions.
• Exceptional communication skills to engage and resolve customer issues effectively.
• Ability to thrive in a dynamic environment and adapt to changing market conditions.
• Strong organizational skills for managing multiple projects and stakeholders.
• A relevant bachelor’s degree.
• At least 3 years of experience in e-commerce.
• Proven experience in leading and managing teams.

If you're driven by customer satisfaction and have a passion for e-commerce, apply now to be part of HABIB Group’s innovative journey!