Customer Service Officer
RM 1,800 - RM 2,800 / Per Mon
Original
Simplified
- Provide exceptional customer and technical support on a daily basis.
- Analyze customer needs and technical issues, offering effective solutions and recommendations.
- Ensure customer satisfaction through prompt and efficient problem resolution.
- Handle customer service hotline and provide first level of support.
- Provide quality customer service to customer over the phone.
- Listen, probe and question in order to clarify and understand customer needs.
- Strong customer support and technical skills.
- Proficient in analyzing customer needs and technical issues.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to thrive in a fast-paced, pressure-driven environment.
- Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, any field.
- Relevant technical certifications are a plus.
- Required language(s): English, Bahasa Malaysia, Mandarin spoken dialects are an advantage but optional.
- Applicants must be willing to work in Kuchai Lama.
- Preferably Non-Executives specializing in Customer Service or equivalent.
- Competitive salary and benefits package.
- Exciting opportunities for professional growth and development.
- Collaborative and inclusive work environment.
- Be part of a team dedicated to revolutionizing business processes through innovative technology.
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