Customer Service Officer
Salary undisclosed
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Job Responsibility
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Job Requirements
To succeed in this role, we will need you to have:
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Job Benefits
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- Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
- Assisting customers with resolving problems, complaints, or conflicts they may have.
- Maintaining a thorough understanding of the company's products and services.
- Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
- Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
- Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
- Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
- Other ad hoc administrative tasks assigned by superior.
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Job Requirements
To succeed in this role, we will need you to have:
- Must possess at least Diploma or equivalent.
- Required skills: Microsoft Office
- Keen learner with good attitude, independent, responsible, self motivate and able to work independently
- Ability to multitasking, priotize workload and delegate task
- Candidates from label printing industry will be an advantage.
- Able to work with other department
- Willing to work in Kepong (nearby Sri Damansara)
- Full time position is available
- Fresh graduates are encouraged to apply
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Job Benefits
- Attractive Incentive Rewards
- Opportunities for growth and advancement
- Young and diverse working culture! Work alongside fun, encouraging and supportive colleagues from a diverse range of backgrounds
- Provide Gym facilities
- Annual Performance Bonus
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