MANAGER, HUMAN RESOURCES (PAVILION DAMANSARA HEIGHTS MALL)

We are seeking an experienced HR Manager with outstanding people skills to ensure that our human resources programmes and initiatives are effective, efficient, and aligned to overall business objectives.

Reporting to the General Manager, Human Resources, the key duties of the HR Manager will include:

Policy Development and Implementation

Assist to develop, review, and update HR policies and SOPs in line with legal requirements and organisational goals

Implement HR policies across all departments and ensure adherence throughout the organisation.

Provide guidance and support to employees and managers regarding HR policies and procedures

Recruitment and On-boarding:

Oversee the recruitment process, including job postings, candidate screening, interviewing, and selection

Coordinate with hiring managers to ensure staffing needs are met efficiently and effectively.

Handle on-boarding for new hires

Employee Relations:

Serve as a point of contact for employee inquiries, concerns, and grievances

Mediate conflicts and facilitate resolution between employees and management

Promote a positive work culture and employee engagement initiatives

Plan and organise social activities for employees

Performance Management:

Handle the full cycle of performance management process

Provide guidance to managers on performance improvement plans and disciplinary actions when necessary

Training and Development:

Identify training needs within the organisation and training programmes to address skill gaps

Coordinate training sessions and workshops for employees

Handle HRDC claims

Compliance and Legal Responsibilities:

Ensure compliance with all relevant employment laws, regulations, and industry standards.

Keep abreast of changes in legislation and update HR policies accordingly.

Conduct regular audits to ensure HR practices align with legal requirements.

Payroll and employee benefits

• Handle the processing of payroll for all employees
• Handle the processing of employee claims and administer employee benefits such as health insurance, etc.

Data Management and Reporting:

Maintain accurate and up-to-date employee records and HR database

Generate reports and analyse HR metrics to identify trends and areas for improvement

Provide management with insights and recommendations based on HR data analysis

The ideal candidate for this role should possess a high work ethic, excellent communication skills, knowledge of employment laws and HR practices, strategic thinking abilities, strong organizational skills and excellent interpersonal skills. Ideally you will possess a Degree in HR and previously worked as an HR Generalist within a retail environment. However we will also consider profiles from other customer services driven industries. Given the nature of our business, this role will suit an individual who can work both operationally and strategically with the ability to build effective and collaborative partnerships at all levels.