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Customer Service Specialist

Salary undisclosed

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Year of exp - 0-1 years

What you will do

As a dedicated Voice / Non-Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

• Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns

• Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques

• Expertly articulating and presenting information about our products while professionally managing high inquiry volumes

• Embracing accountability for individual KPIs and working cohesively towards team goals

• Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions

• Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers

• Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times