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Customer Service Officer (Mandarin Speakers Preferred)

RM 3,000 - RM 4,500 / Per Mon


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  • Respond to customer inquiries via phone and email in a timely and professional manner.
  • Provide accurate product and service information to customers.
  • Resolve customer issues, complaints, and concerns efficiently.
  • Maintain detailed and updated records of customer interactions.
  • Follow communication guidelines and standard operating procedures.
  • Work closely with other departments to address customer needs.
  • Meet personal and team targets for service quality and efficiency.
  • High school diploma or equivalent
  • Previous experience in customer service or call center environment.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Good problem-solving and conflict-resolution skills.
  • Familiarity with customer service software and tools (e.g., CRM systems).
  • Strong attention to detail and ability to multitask.
  • Working hours: Monday to Friday (8AM – 5PM), Alternate Saturdays (8AM -12PM)
  • Competitive Salary with performance-based incentives.
  • Health and Wellness Benefits, including medical.
  • Retirement Savings Plan with employer matching (e.g., EPF, SOCSO).
  • Paid Time Off (PTO), including annual leave, sick leave, and public holidays.
  • Career Development Opportunities, including training, workshops, and certifications.
  • Team-Building Activities and company-sponsored social events.
  • On-site Facilities, such as a break room, pantry, and recreational areas.
  • Recognition Programs for top performers and employee achievements.