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Urgent Hiring!! RM 3000 Basic Salary (Traditional Mandarin Speaker) Customer Service Specialist Near PJ

RM 3,000 - RM 3,700 / Per Mon


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  • RESPOND PROMPTLY AND EFFECTIVELY TO A HIGH VOLUME OF INBOUND CUSTOMER COMMUNICATIONS, INCLUDING INBOUNDE CALLS, EMAILS, AND LIVE CHAT INQUIRIES, RELATED TO PRODUCTS AND SERVICE.
  • MAINTAIN A PROFESSIONAL AND POSITIVE ATTITUDE THROUGHOUT ALL CUSTOMER INTERACTIONS, ENSURING A GOOD CUSTOMER EXPERIENCE EVEN IN CHALLENGING SITUATIONS.
  • HANDLE REQUESTS FOR BILL ADJUSTMENTS, REFUNDS, OR CREDITS BY INVESTIGATING DISCREPANCIES, REVIEWING SERVICE HISTORY, AND PROVIDING APPROPRIATE SOLUTIONS TO ENSURE CUSTOMER SATISFACTION.
  • LISTEN CAREFULLY TO CUSTOMER COMPLAINTS, ENSURING THEY FEEL HEARD AND UNDERSTOOD, AND WORK TO IDENTIFY THE ROOT CAUSE OF THEIR ISSUES.
  • CLEARLY EXPLAIN THE BENEFITS OF THESE ADDITIONAL SERVICES, ADDRESSING ANY CONCERNS THE CUSTOMER MAY HAVE AND ENSURING THEY UNDERSTAND HOW THESE ENHANCEMENTS WILL IMPROVE THEIR EXPERIENCE
  • SPM AND ABOVE ARE WELCOME TO APPLY.
  • MUST BE FLUENT IN MANDARIN (TRADITIONAL) BOTH SPEAK AND READ
  • REQUIRE FOR BASIC ENGLISH
  • WILLING TO WORK ON A 24/7 ROTATIONAL SHIFT (5 WORK DAYS AND 2 OFF DAYS).
  • WORKING HOURS (9 HOUR WORKDAY AND 1-HOUR BREAK.)
  • REQUIRE TO WORK PHYSICAL AT PJ OFFICE
  • MUST BE ABLE TO START BY OCT 2024
  • BASIC SALARY OF RM 3,000 ,NIGHT SHIFT ALLOWANCE UP TO RM 300 AND KPI UP TO RM 400.
  • EPF, SOCSO,
  • 12 DAYS OF ANNUAL LEAVE, 14 DAYS OF MEDICAL LEAVE.
  • RECEIVE 1 MONTH OF PAID TRAINING
  • LOCATED NEAR TO LRT STATION