Your Role:- Emergency Assistance: Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
- Travel Claims: Manage inbound calls for Travel Claims enquiries.
- Mobile Claims: Assist customers from Singapore & Hong Kong with Mobile Claims.
- Customer Support: Address customer inquiries and feedback regarding our services.
- Insurance Claims: Provide motor insurance claim support in line with guidelines.
- Administrative Tasks: Complete call logs and update our operating system.
- Flexibility: Commit to a rotational shift schedule.
- Additional Duties: Occasionally take on other ad-hoc tasks assigned.
To Succeed in This Role, You Should Have:- Proficiency in computer skills, including Microsoft Office.
- Strong time management abilities.
- Excellent communication skills, both oral and written.
- Ability to communicate in Mandarin to assist mandarin-speaking customers; proficiency in other dialects is a plus.
- Willingness to work on a rotating shift schedule.
What We Offer:- A supportive and inclusive work environment.
- Opportunities for professional growth and development.
- Comprehensive benefits for your well-being.
