Technical Support Specialist
Salary undisclosed
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We are looking for a Technical Support Specialist for our Trading System! In this role, you'll ensure our trading platform operates smoothly and assist users with any technical issues. If you have a passion for technology and enjoy solving problems, we’d love to hear from you!
Responsibilities:
- Ensure proper and smooth operation of trading platforms (MT4/MT5) and related systems.
- Apply configuration changes on the Platform Components.
- Perform software installations, upgrades, and routine audits
- Collaborate with various teams and outsource companies to support trading activities
- Maintain up-to-date knowledge of the latest industry trends and technologies.
- Analyze system performance and identify areas for improvement
Requirements:
- Possess at least a Bachelor's Degree in Information Technology or any other relevant field.
- At least 2 years of working experience in Technical Support or any related fields. Fresh graduates are welcome to apply, training will be provided.
- Experience in the MT4 / MT5 trading system administration is preferable.
- Prior experience in trading, investment, finance, or forex is a plus
- Experience handling client inquiries and technical issues in Financial Services, Forex, or Futures is also a plus.
- Excellent communication skills in BOTH English and Mandarin (for effective communication with global colleagues).
- Strong problem-solving & analytical skills with a passion for trading.
- Willing to work flexibly and shift arrangement.
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