Client Support Manager

• Drives value to customers and team members by creating and sharing related knowledge and how the Company partners with customers to support their business strategy and goals • Serve as the primary escalation point for external\internal customers regarding issues, coordinating across all internal teams to ensure issue resolution is completed promptly • Provide consistent oversite on service tickets progress to ensure customer timelines and expectations are managed • Manage complex customer issues, coordinating appropriate technical personnel, defining workplan, deadlines and driving customer communications until the customer has confirmed issue resolution • Collaborate with the appropriate departments to develop and maintain a technology plan that supports customer needs • Accountable for the team’s delivery of timely and accurate technical solutions to customers • Participate (or lead, when appropriate) in new technology adoption to enhance services offered to our customers • Demonstrate an approach of continuous improvement across all areas of the work • Ensure depth and breadth of technical skills are maintained across the team to support customer demand