Epicareer Might not Working Properly
Learn More

(US /UK) SaaS Software Onboarding Specialist | Property Management | hospitality

Salary undisclosed

Apply on


Original
Simplified
Job Title: Software Onboarding Specialist | Must have SaaS based industry exp

Location: Remote. Must have U.S. / UK exp

Experience: 2 Years

Working Hours: Ability to work complete US hours (night shift) and adapt to EST,CST or PST,

Responsibilities And Duties

  • Take over customer relationship as soon as the sales are closed/ contract is signed.
  • Coordinate set-up requirements internally and with the customer.
  • Complete software set up, onboard customers successfully.
  • Provide training to the customer, and then hand over the customer to the customer support team for ongoing email and phone support.
  • Maintain a relationship with the customer on a regular basis. Brief them of new features.
  • Cross-sell and Upsell to the customer over time.
  • Responsible for contract renewals.
  • Own overall relationship with assigned clients
  • Ensure retention and satisfaction of all assigned clients
  • Aid clients in achieving their goals

Qualifications and Skills At least 2 years of experience in a customer success/ account management role.

  • Must have worked in a SaaS company in any role/ discipline.
  • Must have software setup, training and customer onboarding experience.
  • Upsell customers to switch to higher software plans.
  • Excellent computer skills, including Microsoft Office suite, Gsuite by Google, CRM like Hubspot/ SalesForce. You will also be using Excel, Word, Powerpoint, Google Drive, and e-mail.
  • Prior project management experience. Ability to use modern project management tools.
  • Experience with at least one of the following: Asana, Monday, Basecamp, Airtable
  • Must have experience using customer support tools like Zendesk, Freshdesk, etc.
  • Self-starter, Disciplined, and Organized to prepare, maintain, and update your own project plan, tasks, and reporting.
  • Analytical
  • Demonstrated ability to increase customer satisfaction
  • Preferred prior experience in sales or a track record of achieving KRAs
  • Associate degree or equivalent

Skills: e-mail management,analytical,hospitality industry,microsoft office suite,asana,account management,basecamp,saas industry experience,powerpoint,sales,word,customer support tools,disciplined,organized,crm (hubspot/salesforce),increasing customer satisfaction,gsuite,saas industry,associate degree,google drive,zendesk,customer success,contract renewals,onboarding,e-mail,excel,project management tools (asana, monday, basecamp, airtable),airtable,analytical skills,reporting,monday,email,b2b saas,self-starter,upselling,customer support tools (zendesk, freshdesk),computer skills,freshdesk,customer onboarding,cross-selling,customer support,project management,software setup,saas,crm,sales experience,customer relationship management,increase customer satisfaction,training,cross selling,project planning,microsoft office