Digital Customer Support Specialist
Salary undisclosed
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Also known as Digital Marketing Pre-Sales Customer Specialist
We are a 20 over years Digital Marketing Business Partner in Malaysia and currently seeking for Passionate individual to be part of our Passionate Team.
#Google Premier Partner
#Meta Business Partners
#TikTok
Let’s look at your roles
- Act as the primary point of contact for leads generated from all marketing channels, including but not limited to inbound inquiries such as phone call-ins, website leads, email campaigns, social media, and events.
- Utilize various prospecting methods, including cold calling, email campaigns, social media outreach, and networking, to identify and engage potential clients.
- Setting appointments for the sales team & collaborating with them to ensure smooth handover of qualified leads and provide necessary information for effective follow-up.
- Maintain accurate and up-to-date records of prospecting activities and client interactions in CRM systems.
- Continuously track and analyze prospecting activities, including key metrics such as conversion rates, pipeline growth, revenue generated, and provide reports and recommendations.
- Stay up-to-date on the company’s products, services, and industry trends to effectively address clients inquiries and objections during lead interactions.
- To develop strategies and create engaging content for Social Media, Website, Email Direct Marketing (EDM) and Promotion for internally and externally.
- Conduct research on clients’ brand, products and service. Develop clients’ core message and target audience and come up with high quality contents.
- Provide regular reports and updates on prospecting activities, including key metrics such as conversion rates, pipeline growth, and revenue generated.
- To support the department in any other ad-hoc related duties.
What are the Tools?
- HTML, CMS, and other SEO-related software, etc.
- Not limited to other software extensions to the ad accounts
Some of the good stuffs
- Flexible Working Hours (come in latest by 10am) – we understand the traffic condition nowadays
- Work from Office & Anywhere (Hybrid) – we like to balance remote time with time in the office collaborating
- 2-weeks Work-from-anywhere – Sometimes the unexpected happens in your life and you need some flexible time
- In-depth Training by our experience Manager
- Mobile & Internet Allowance
- Parking Assistance
- LOCUS-T Care
- Birthday Leave
- Maternity & Paternity Leave, for you to take care of the newest member of your family
- MarriageLeave, Replacement Leave, Time-Off
- Long Service Award – Recognition and monetary
- Engagement Activities
- Performance Reward & Bonus
- A fun work culture where we value your work and our client's business
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