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Part Time Customer Happiness Specialist

Salary undisclosed

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Position Responsibilities

  • Productivity – is a main qualifier to is a quality metric for assessing a team’s performance, and by default how well a team is managing and enabling the team to deliver. Which contains the sub-qualifier as below:
    - First Response Time (Email & Live Chat)
    - Resolution Time (Email & Live Chat)
    - CSAT (Customer Satisfaction Score)
  • Acknowledging and resolving customer complaints in a timely manner.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Follow communication procedures, guidelines, and policies
  • To communicate and coordinate with colleagues as necessary.
  • To ensure customer satisfaction and provide professional customer support.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Contribute to the development and maintenance of standards, policies, and procedures regarding customer service
  • Learn about the organization’s products or services and keep up to date with changes
  • Perform any other special project/ task as assigned by superior/ management
  • Provide a solution and improvement plan to support the primary role.