Part Time Customer Happiness Specialist
Salary undisclosed
Apply on
Original
Simplified
Position Responsibilities
- Productivity – is a main qualifier to is a quality metric for assessing a team’s performance, and by default how well a team is managing and enabling the team to deliver. Which contains the sub-qualifier as below:
- First Response Time (Email & Live Chat)
- Resolution Time (Email & Live Chat)
- CSAT (Customer Satisfaction Score) - Acknowledging and resolving customer complaints in a timely manner.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies
- To communicate and coordinate with colleagues as necessary.
- To ensure customer satisfaction and provide professional customer support.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Contribute to the development and maintenance of standards, policies, and procedures regarding customer service
- Learn about the organization’s products or services and keep up to date with changes
- Perform any other special project/ task as assigned by superior/ management
- Provide a solution and improvement plan to support the primary role.
Similar Jobs