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Senior Customer Engagement Executive

RM 5,000 - RM 5,001 / month

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RESPONSIBILITIES :

  1. Perform analysis on customer background, health check reports and product usage metrics to identify any red flags, and pinpoint areas of expansion and upselling opportunities.
  2. Arrange customer engagement meetings, collect and understand customer feedback, pain points and other needs.
  3. Identify use cases for our products for client usage expansion.
  4. Build, maintain and leverage strong relationships with customers to influence adoption of InfoConnect solutions.
  5. Identify knowledge gaps and training needs among our clientele and provide them with educational resources, training, best practices, strategy recommendations, and sharing on industry insights.
  6. Synthesize customer feedback and work with internal teams to transform our products and services.
  7. Get testimonials and customer buy-in for case studies.
  8. Work with sales and marketing teams to provide customer insights and help improvise on existing go-to market strategy.
  9. Keep up to date on products and services knowledge.
  10. Perform any other duties and responsibility as and when assigned by Management
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