Account Manager - Upsell & Account Management

Overview:

As a Sales Service Account Manager, you'll be responsible for maintaining and growing relationships with clients, providing excellent service, and maximizing sales opportunities. Your role will involve a combination of client management, and customer satisfaction initiatives.

Key Responsibilities:

Client Relationship Management:

• Build and nurture strong relationships with existing clients to understand their needs, preferences, and business goals.
• Serve as the primary point of contact for client inquiries, concerns, and escalations, ensuring prompt and satisfactory resolution.

Consumption and Implementation:

• Develop and execute strategic plans to drive usage within existing accounts.
• Collaborate with the sales team to develop targeted approaches for client retention and growth.

Account Maintenance and Administration:

• Monitor account performance metrics and generate reports to evaluate performance and identify areas for improvement.
• Ensure accurate and up-to-date documentation of client interactions, transactions, and agreements.

Customer Service and Support:

• Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring a seamless customer experience.
• Proactively engage with clients to understand their evolving needs and provide solutions accordingly.

Collaboration and Communication:

• Liaise with internal departments such as marketing, product development, and business development team to address client needs effectively.
• Communicate regularly with clients to update them on new products, services, or relevant company information.

Requirements:

• A minimum of bachelor’s degree in Sales, Marketing, or other related field.
• At least 3 to 4 years of experience in a Sales or Customer Service environment.
• Good computer skills - MS Office.
• Strong communications skills.
• Business telephone etiquette.
• Result-driven.
• Customer service skills.
• Sales skills.
• Able to converse in English, Bahasa Malaysia or/and a local dialect will be an added advantage.

Personal Attributes

• Persistent
• Resilient
• Conscientiousness
• Team player
• Organised
• Honest and trustworthy