Hotel Front Desk Attendant
RM 2,000 - RM 2,500 / Per Mon
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Original
Simplified
- Guest Check-In and Check-Out
- Welcoming guests upon arrival
- Verifying their reservations and assisting them with the check-in process. This includes collecting necessary information, providing room keys, and explaining hotel policies and procedures. Similarly, handling the check-out process by returning deposits, and ensuring guest satisfaction.
- Billing and Payment Processing
- Generating bills for guest stays, accurately calculating charges, and processing payments. This can involve cash handling, credit card transactions, or coordinating with the accounting department for invoicing or financial reconciliation.
- Customer Service
- Providing excellent customer service to hotel guests, addressing their inquiries, requests, or complaints in a timely and professional manner.
- Assisting guests with directions, local recommendations, transportation arrangements, or other information they may need during their stay.
- Front Desk Operations
- Managing the front desk area, ensuring it is clean, organized, and presentable. Maintaining an inventory of essential supplies, such as key cards, stationery, or promotional materials.
- Coordinating with housekeeping and maintenance staff to address guest requests or room issues promptly.
- Multitasking and Administration
- Answering phone calls, responding to emails or messages, processing paperwork, managing reservations, and assisting guests
- Collaboration and Communication
- Working closely with other hotel staff, including housekeeping, maintenance, and management, to ensure seamless operations and guest satisfaction
- Effective communication skills are essential for coordinating guest requests, room availability, and resolving any issues that may arise
- Manages reservation
- Managing new walk-in bookings and coordinating with the reservation team for any changes or cancellations.
- Maintain an organized system for managing reservations, ensuring accuracy and availability.
- Minimum academic qualification : Secondary/SPM equivalent
- 1-3 years of experience in a similar role preferred.
- Exceptional ability to create a welcoming environment.
- Adapt to work in fast paced environment.
- Experience in attending customers, regardless phone or face to face.
- Ability to observe business etiquette and maintain a professional appearance.
- Computer literature.
- Excellent interpersonal and communication skil
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