Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Contact Centre Agent

RM 2,500 - RM 4,500 / Per Mon

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Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

  • Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
  • Providing accurate information and resolving customer issues related to digital banking products and services.
  • Maintaining a high level of product knowledge to effectively support customer needs.
  • Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
  • Meeting or exceeding productivity and quality standards.
  • Collaborating with cross-functional teams to improve processes and customer experience.
  • Demonstrating empathy and understanding when dealing with customers.
  • Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
  • Responding to customer inquiries via email in a timely and professional manner.
  • Ability to work flexible hours, including weekends (24/7).
  • Possess SPM / STPM / Diploma / Degree in related fields.
  • Minimum of 1-2 years of customer service experience in a contact centre environment.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
  • Proficient in Microsoft Office and experience working with CRM systems.
  • Familiarity with digital banking products and services.
  • Experience in the financial services industry or banking industry will be added advantage
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