Customer Service Cum Business Dev Specialist
RM 2,700 - RM 3,800 / month
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- Coordinate with customers to obtain Shipping Documents by submission datelines.
- Generate Bill of Lading (BL). Check, tally and confirm all the BL details diligently.
- Prepare a complete document set that facilitates the export and import process.
- Assist customers in preparing required documents by statutory authorities.
- Coordinate with shipping lines on BL maters
- Documents preparation with various logistics partners such as haulage, forwarders, and Customs.
- Lead and supervise a team of dedicated customer service and logistics Representatives.
- Develop an understanding of customer's needs and take actions to ensure that such needs are met.
- Ensure the team follows customer service processes, from order entry to the delivery of goods
- Monitor the team for the achievement of the best results as per the set KPIs
- Determine best solutions for the issues, if any, escalated by the customers
- Collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs.
- Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations
- Process sales orders in a timely manner, including reviewing and checking consignment movements according to established department policies and procedures
- Process credit/debit notes for customers.
- Compute prices, discounts, commissions and shipping charges as required.
- Prepare quotes, invoices and delivery orders through Company’s ERP systems (SAP, CRM) in a timely manner.
- Coordinate with project coordinators to ensure that the documents are followed according to the contract
- Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
- Attend all Price/Quotation inquiries from existing/new customers
Work closely with Tele-marketing and Sales team for follow-ups on potential customer queries and assist fully with customer introduction trainings once on board.
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