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Customer Service Cum Business Dev Specialist

RM 2,700 - RM 3,800 / month

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  • Coordinate with customers to obtain Shipping Documents by submission datelines.
  • Generate Bill of Lading (BL). Check, tally and confirm all the BL details diligently.
  • Prepare a complete document set that facilitates the export and import process.
  • Assist customers in preparing required documents by statutory authorities.
  • Coordinate with shipping lines on BL maters
  • Documents preparation with various logistics partners such as haulage, forwarders, and Customs.
  • Lead and supervise a team of dedicated customer service and logistics Representatives.
  • Develop an understanding of customer's needs and take actions to ensure that such needs are met.
  • Ensure the team follows customer service processes, from order entry to the delivery of goods
  • Monitor the team for the achievement of the best results as per the set KPIs
  • Determine best solutions for the issues, if any, escalated by the customers
  • Collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs.
  • Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations
  • Process sales orders in a timely manner, including reviewing and checking consignment movements according to established department policies and procedures
  • Process credit/debit notes for customers.
  • Compute prices, discounts, commissions and shipping charges as required.
  • Prepare quotes, invoices and delivery orders through Company’s ERP systems (SAP, CRM) in a timely manner.
  • Coordinate with project coordinators to ensure that the documents are followed according to the contract
  • Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
  • Attend all Price/Quotation inquiries from existing/new customers

Work closely with Tele-marketing and Sales team for follow-ups on potential customer queries and assist fully with customer introduction trainings once on board.