Senior Retail Ambassador - Mid Valley

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we're looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you're looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

Main Responsibilities

• Under the supervision of the Store Manager and Store Supervisor, support in day-to-day leadership and key areas of store operations
• Work with the Store Manager and Store Supervisor to drive store sales performance and retail KPIs
• Provide coaching, counselling and maintaining discipline of all retail staff
• Promote key styles/new arrivals and best-selling products to drive sales and conversion in-store to achieve sales targets
• Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floors
• Receiving and processing new stock, replenishments, returns, damage and transfer, as well as support all stocktake exercises
• Cashiering duties using POS System to process payments
• In charge of store inventory management, monitoring inventory level/ageing inventory and conducting regular stock count
• Managing POS system, daily cash deposits/petty cash
• Establish rapport with potential and current customers to build a strong regular customer base
• Responsible for store maintenance, visual merchandising excellence, and housekeeping duties
  
  
  

KPIs

• Conversion Rate
• Sell-through
• Average Basket Size
• Retail Sales/Revenue Growth/Productivity
• Inventory Management KPIs
• Store staff retention rate
• Store Operations/Visual Merchandising Excellence
• Customer Service Excellence
  
  
  

Requirements

You should have / be

• A Love, Bonito ambassador with a passion for the brand and our products
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!
• A performance-driven professional that drives sales through a customer-centric approach
• An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members
• A multitasker with the ability to work quickly in a fast-paced environment, and some degree of sensitivity towards tidiness
• A dependable co-worker who can work independently and proactively
• A self-starter, proactive and hands-on approach. Get it done right, and fast!
  
  

Hours

• Full-time: 44 hours per week, 5 days work week, morning and/or afternoon shifts
• All staff must be able to work on weekends/public holidays
  
  
  

Qualifications & Experience

• 2+ years of relevant work experience preferably in fashion/ retail company
• Minimum SPM/ Diploma holder in Retail Management/Fashion or related fields
• Strong interpersonal and communication skills, proficient in spoken/ written English and Malay/ Mandarin
  
  
  

Benefits

• Health insurance
• Maternity leave
• Staff Discount