Senior Executive/ Executive, KL Main Branch
- Full Time, onsite
- Industrial and Commercial Bank of China (Malaysia) Berhad
- Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed
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Job Responsibilities
- To provide counter services to customers and perform prudent financial and non- financial transactions diligently, accurately and timely.
- To accept and perform cash transactions, financial transactions (deposit, withdrawal, remittances, end day checking and balancing reconciliation, etc) and non-financial transactions (account opening, registration of internet banking, etc) accurately.
- To process and perform customers' and internal transactions timely and accurately. Positively verify customer's identification and authenticate customer's banking transactions.
- To maintain good relationship with customers. To handle customer inquiries skillfully, resolve customer problems and provides professional banking services/ customer services.
- To provide information on bank products and services to customers and identify cross-selling opportunities.
- To keep up to date with bank operations policies, procedures and regulatory requirements and ensure transactions performed comply with requirements.
- To perform periodical self-assessment diligently as required, timely report to Head of Branch or his/her delegates for any lapses detected.
- To responsible in ensuring completeness and accuracy of periodical or ad-hoc data and reports submitted to Head of Branch or his/her delegates, Head Office, parent bank and regulatory authorities.
- To perform end day reconciliation and balancing.
- To perform back room functions such as record keeping, data cleaning or any other ad-hoc duties as assigned by Head of Branch or his/her delegates.
Job Requirements
- At least a Bachelor degree in finance, banking, accounting or equivalent from a reputable university.
- At least one (1) year of experience in branch/banking operations experience/exposure. Fresh graduates are welcome to apply.
- Possess good interpersonal, customer relations and communication skills.
- Able to work with minimum supervision and possess positive attitude.
- PC literate preferably in Windows Microsoft Office (e.g. Words, Excel, etc).
- Conversant in English and Mandarin (both spoken and written). Proficiency in Mandarin shall be an added advantage while handling Parent Bank's system.
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