Senior Executive/ Executive, KL Main Branch

Job Responsibilities

• To provide counter services to customers and perform prudent financial and non- financial transactions diligently, accurately and timely.

• To accept and perform cash transactions, financial transactions (deposit, withdrawal, remittances, end day checking and balancing reconciliation, etc) and non-financial transactions (account opening, registration of internet banking, etc) accurately.

• To process and perform customers' and internal transactions timely and accurately. Positively verify customer's identification and authenticate customer's banking transactions.

• To maintain good relationship with customers. To handle customer inquiries skillfully, resolve customer problems and provides professional banking services/ customer services.

• To provide information on bank products and services to customers and identify cross-selling opportunities.

• To keep up to date with bank operations policies, procedures and regulatory requirements and ensure transactions performed comply with requirements.

• To perform periodical self-assessment diligently as required, timely report to Head of Branch or his/her delegates for any lapses detected.

• To responsible in ensuring completeness and accuracy of periodical or ad-hoc data and reports submitted to Head of Branch or his/her delegates, Head Office, parent bank and regulatory authorities.

• To perform end day reconciliation and balancing.

• To perform back room functions such as record keeping, data cleaning or any other ad-hoc duties as assigned by Head of Branch or his/her delegates.

Job Requirements

• At least a Bachelor degree in finance, banking, accounting or equivalent from a reputable university.

• At least one (1) year of experience in branch/banking operations experience/exposure. Fresh graduates are welcome to apply.

• Possess good interpersonal, customer relations and communication skills.

• Able to work with minimum supervision and possess positive attitude.

• PC literate preferably in Windows Microsoft Office (e.g. Words, Excel, etc).

• Conversant in English and Mandarin (both spoken and written). Proficiency in Mandarin shall be an added advantage while handling Parent Bank's system.