GENERAL MANAGER

RM 5,000 - RM 8,000 / month

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Key Responsibilities:1. Operations Oversight:

Supervise department managers to ensure seamless day-to-day restaurant operations.
Maintain quality standards in service, food safety, and cleanliness across all shifts.
Monitor performance metrics and ensure operational efficiency through effective process optimization.
Ensure compliance with health and safety regulations, identifying areas for improvement as needed.
Conduct regular evaluations and implement enhancements to improve customer experience.

2. Human Resources Oversight:

Work closely with the HR manager to ensure effective recruitment, training, and retention strategies.
Oversee employee relations, performance evaluations, and ensure compliance with labor laws and company policies.
Provide feedback and guidance to department managers to enhance staff productivity and engagement.
Monitor the implementation of talent development and recognition programs across the restaurant.

3. Finance & Accounts Oversight:

Oversee the financial performance of the restaurant by reviewing reports, managing budgets, and ensuring financial goals are met.
Monitor and guide cost control initiatives, ensuring all departments work within their allocated budgets.
Approve budgets for each department, ensuring accurate financial reporting and accountability.
Work closely with the finance team to ensure accurate cash flow management, P&L oversight, and financial stability.

4. Sales & Marketing Oversight:

Supervise the marketing team to ensure promotional campaigns and strategies align with business objectives.
Review marketing plans and provide strategic guidance on ways to increase the restaurant's visibility and customer engagement.
Oversee digital marketing, including social media, online reviews, and customer feedback management.
Assess the effectiveness of promotions, loyalty programs, and sales initiatives to boost customer traffic.

5. Purchasing Oversight:

Oversee the purchasing department to ensure timely and cost-effective procurement of food, beverages, and supplies.
Work with the purchasing manager to maintain relationships with suppliers and negotiate favorable terms.
Ensure proper inventory management and purchasing processes to minimize waste and reduce costs.
Monitor purchasing trends and ensure that purchasing decisions align with budgetary and operational requirements.
Approve supplier contracts, ensuring compliance with quality and delivery standards.

6. Strategic Leadership:

Set overall goals and KPIs for the restaurant and ensure that all departments work toward achieving them.
Provide leadership and direction to department heads, ensuring they understand their roles in meeting the restaurant’s objectives.
Maintain communication with stakeholders, including owners and key partners, to provide regular performance updates.
Ensure alignment of all departments with the long-term strategic vision of the restaurant.

Job Requirements:

Education: Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
Experience: Minimum of 5-7 years of experience in restaurant or hospitality management, overseeing operations, purchasing, and other departments.
Leadership Skills: Strong ability to manage and oversee multiple department heads, ensuring cohesive operation.
Purchasing Knowledge: Experience with procurement processes, supplier negotiation, and inventory management.
Financial Acumen: Proven track record of managing restaurant budgets and financial performance.
Sales & Marketing Knowledge: Understanding of marketing principles and their application in a restaurant setting.
HR Knowledge: General understanding of human resources management with experience in guiding HR policies.
Operational Expertise: Experience in restaurant operations and ability to oversee efficiency through department managers.
Communication Skills: Excellent verbal and written communication skills, with an emphasis on leadership and strategic guidance.
Decision-Making: Strong decision-making skills with the ability to delegate effectively and oversee multiple teams.