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RETAIL TRAINER

RM 3,500 - RM 4,500 / month

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Responsibilities

  • Design and execute orientation programs for sales teams
  • Conduct onboarding training sessions for new hires
  • Act as a consultant to salespeople for challenges they have on the job
  • Assign mentors and coaches to new sales team members
  • Observe how salespeople and cashiers interact with clients to identify areas of improvement
  • Determine training needs both for individuals and teams
  • Organize role-playing activities to simulate difficult client cases (e.g. how to overcome objections)
  • Advise salespeople how to upsell products and services
  • Apply various sales training techniques (e.g. gamification, case studies and group activities)
  • Maintain updated records of training curriculum and material

Requirements and skills

  • Work experience as a Retail Trainer, Sales Trainer or similar role
  • Experience in retail industry
  • Availability to travel and visit our retail stores, as needed
  • Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms
  • Excellent presentation skills
  • Ability to motivate employees to achieve sales quotas
  • BSc degree in Education, Human Resources or relevant field
  • Additional certification in training is a plus

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Expected Start Date: 10/01/2024