Customer Management Executive
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Key Responsibilities
- Actively participate in daily system administration and data management operations, including data analysis, preparation and troubleshooting
- Participate in data acquisition and preparation, quality assurance, completeness, accuracy & consistency and delivery timeliness
- Ensuring the completeness, accuracy and consistency of the data so that it meets the standards of quality expected for reporting
- Work with team members to develop reports, tools to measure and report on business transformation activities
- To generate reports for operational/ business needs
- Accesses the company’s internal systems to obtain and extract information for various scheduled and special reports
- Ability to communicate clearly and professionally, both verbally and in writing
- To get information tallied before calling customers to salvage dispute matters
- Contact customer for missing information of orders.
- Able to spot trending and highlight issues immediately
- To ensure all reports are completed for the day to prevent back log processing
- Provides back-up support to other group members in the performance of job duties as required
- Able to work with minimal supervision
- Adheres to PDPA and clean desk policy
- No attendance and punctuality issues
- Adaptable to fast-paced changes
- To achieve KPIs set by the management
- Any ad-hoc duties assigned
Benefits:
Basic salary range (RM2,500-RM3,000) + KPI up to RM300-RM500 (Depend on target and operation) + Attendance allowance (RM100)
Annual leave 16 days per annum*
EPF, SOCSO and EIS
Working hour: 10.00 am - 7.00 pm, Monday to Friday
Off day: Weekend & Public Holiday*
Office location within walking distance from LRT station (Ampang Park station).
Additional Benefits:
- Training Provided
- Medical and Hospitalisation Leave
- Annual Leave
- EPF / SOCSO / PCB
- Medical Insurance
- 5 Working Days
- Allowance Provided
Job Types: Full-time, Permanent
Pay: RM2,900.00 - RM3,600.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Attendance bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kuala Selangor: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- STM/STPM (Preferred)
Language:
- English (Preferred)