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Customer Management Executive

RM 2,900 - RM 3,600 / Per Mon

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Key Responsibilities

  • Actively participate in daily system administration and data management operations, including data analysis, preparation and troubleshooting
  • Participate in data acquisition and preparation, quality assurance, completeness, accuracy & consistency and delivery timeliness
  • Ensuring the completeness, accuracy and consistency of the data so that it meets the standards of quality expected for reporting
  • Work with team members to develop reports, tools to measure and report on business transformation activities
  • To generate reports for operational/ business needs
  • Accesses the company’s internal systems to obtain and extract information for various scheduled and special reports
  • Ability to communicate clearly and professionally, both verbally and in writing
  • To get information tallied before calling customers to salvage dispute matters
  • Contact customer for missing information of orders.
  • Able to spot trending and highlight issues immediately
  • To ensure all reports are completed for the day to prevent back log processing
  • Provides back-up support to other group members in the performance of job duties as required
  • Able to work with minimal supervision
  • Adheres to PDPA and clean desk policy
  • No attendance and punctuality issues
  • Adaptable to fast-paced changes
  • To achieve KPIs set by the management
  • Any ad-hoc duties assigned

Benefits:

Basic salary range (RM2,500-RM3,000) + KPI up to RM300-RM500 (Depend on target and operation) + Attendance allowance (RM100)

Annual leave 16 days per annum*

EPF, SOCSO and EIS

Working hour: 10.00 am - 7.00 pm, Monday to Friday

Off day: Weekend & Public Holiday*

Office location within walking distance from LRT station (Ampang Park station).

Additional Benefits:

- Training Provided

- Medical and Hospitalisation Leave

- Annual Leave

- EPF / SOCSO / PCB

- Medical Insurance

- 5 Working Days

- Allowance Provided

Job Types: Full-time, Permanent

Pay: RM2,900.00 - RM3,600.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Attendance bonus
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Kuala Selangor: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • STM/STPM (Preferred)

Language:

  • English (Preferred)