Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Executive – Customer Service (3 Month Contract)

RM 2,800 - RM 4,000 / Per Mon

Apply on

HiredlyMY
Original
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  • To attend to customer complaints received from Regulatory Bodies and provide respond/updates within the agreed timeline, communicate with the Process Owner to identify root causes, and ensure corrective/preventive action to be taken accordingly.
  • Ensure the Operation is in compliance with internal policies and guidelines as well as regulatory requirements.
  • To carry out daily operations of all customer complaint received via Regulatory Bodies. This includes investigating the validity of the complaints and liaising with the relevant process owner for resolution.
  • To follow up and timely recording of the feedback to make sure that the status of the feedback is updated.
  • To an organized ad-hoc departmental meeting to find the solution when regular complaints arose for a similar issue.
  • To update/maintain/monitor customer complaint folder and to ensure cases to resolved within the benchmark.
  • To carry out necessary administration, filling documents and records for the Regulatory Complaint Unit.
  • Ensure that all external communications materials conform to corporate standards.
  • To compile weekly, monthly and semi-annual reports for Management.
  • To assist in the implementation of Service Development Projects including customer satisfaction surveys, service breakthrough programs, and other projects deemed necessary.
  • Any other matter deemed necessary by the Management.
  • Diploma or Bachelor’s Degree holder with a minimum of 3 years’ experience in customer service/Contact Centre background.
  • Proficient in Customer Service and Customer Complaint handling skills.
  • Strong product knowledge skills and analytical skills.
  • Independent, result-oriented with well-developed problem-solving skills.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good letter writing skills and interpersonal skills.
  • In-depth knowledge in customer service operations & prior project management experience will have an added advantage
  • Applicants must be willing to work in Segamat.
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