Branch Manager / Branch Supervisor
RM 3,800 - RM 4,800 / Per Mon
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- To lead the outlet to achieve the sales target.
- To optimize the best use of available resources (i.e. people, products, and systems), while eliminating losses and wastages, for the maximum returns.
- To coach Branch Supervisors and Captains on people management so that they can lead the crew in achieving the organization’s objectives.
- To optimize knowledge competency and skills proficiency of all outlet crew at the highest level with training and currency refreshers.
- To be responsible for keeping the outlet’s hygiene and cleanliness is kept at the highest standard at all times.
- To be responsible for the outlet and the crew in providing service and product quality of the highest standard at all times.
- To achieve high morale, good spirits and teamwork in the outlet by impartially rewarding merits and meting out disciplinary penalties.
- To achieve high productivity level in the outlet by constantly reviewing the manning level, the work schedule and the assignment of duties.
- To assume the role of PIC for a named outlet as assigned by the Operation Mangers or the Management.
- Minimum SPM, Diploma, related hospitality certifications or equivalent in service, hospitality or F&B is preferred
- At least 3 years of relevant experience in the service, hospitality or F&B industry.
- Able to communicate orally with customers, management and other co-workers in Mandarin, English and Bahasa Malaysia.
- Ability to use Microsoft applications such as Word, Excel and PowerPoint in the course of work is preferred.
- Able to manage time efficiently while multi-tasking, by prioritizing and delegating responsibly.
- Able to work with clarity and maintain emotional stability under pressure.
- Able to work independently or lead the outlet to achieve the organization’s goals.
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