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Client Relations Specialist (Luxury Retail)

Salary undisclosed

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  • Opportunity to make a real difference in clients' experiences|Excellent stepping stone for career advancement in customer service


About Our Client

This luxury watchmaker is renowned for its exceptional craftsmanship and innovation in horology. Known for creating iconic timepieces that blend intricate design with high performance, the brand is celebrated for its distinctive case and complex movements, often pioneering new techniques in watchmaking.

Job Description

  • Build and maintain strong relationships with clients through regular communication and personalized support.
  • Address client inquiries and concerns promptly, working to resolve any issues to ensure a positive experience.
  • Stay informed about the company's products and services to provide accurate information and recommendations to clients.
  • Gather client feedback to identify areas for improvement and relay insights to relevant teams.
  • Assist in promoting additional services or products to existing clients to enhance their experience and increase revenue.


The Successful Applicant

  • Background in customer relations or a related field preferred
  • Strong interpersonal and communication skills for building rapport with clients
  • Highly organized and detail-oriented with a proactive approach to problem-solving
  • Commitment to delivering exceptional customer service
  • Genuine interest in the company's products or services
  • Adaptable and able to thrive in a fast-paced environment
  • Strong ability to collaborate with team members across various departments


What's On Offer

  • Competitive salary with potential for performance-based bonuses
  • In depth training on product knowledge and customer service excellence
  • Clear pathways for growth and promotion within the organization
  • A fast-paced, engaging atmosphere in a prestigious retail setting
  • Access to industry events and a chance to build relationships with high-profile clients


Contact: Li Lean Chan

Quote job ref: JN-072024-6495732