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Job Summary
Education : Degree with relevant experience
Experience: Minimum 5 to 10 years working experience in Insurance Industry
Key Skills/ Knowledge:
- Responsible for Claims operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.
- Manage claims related projects based on business needs and requirements i.e regulatory, improve customer experience, system enhancement related to products or improve efficiency of the team.
- Monitor system related issues and follow through with IT team until resolution.
- Participate in system enhancement, process improvement and digital projects. Role and Responsibilities including:
- Liaise and coordinate with superior and IT /Stakeholders.
- Participate in project meeting.
- Prepare system/business requirement and business process review.
- Perform User Acceptance Testing (UAT)
- Prepare test script.
- Prepare sign off document from stakeholder.
- Prepare implementation sign off document.
- Assist superior to monitor the result.
- Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
- Review and recommend measure to improve the existing process and system.
- Perform data analysis and presentation to support business decision.
- Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
- Establish and update guidelines, working instructions and standard operating procedures.
- Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
- Assist superior in developing project plan to be shared with all stakeholders (for Claims projects).
- Coordinate and maintain relationship with internal stakeholders and third parties/ vendors for the execution of projects.
- Assist superior in resources allocation for the projects i.e delegate tasks to team members.
- Manage changes to the project scope and project schedule, as necessary.
- Monitor and track progress of the projects as well as ensure delivery of the project timely or escalate to management for any roadblock that may affect the timeline.
- Track project performance specifically analyze the successful completion of short and long-term goals.
Education : Degree with relevant experience
Experience: Minimum 5 to 10 years working experience in Insurance Industry
Key Skills/ Knowledge:
- Good communication skill –verbal and written
- Analytical skill
- Ability to produce high quality work under pressure and right attitude for work
- Good problem solving skill
- Leadership skill
- Good in time management
- Willingness to learn and apply
- Detailed oriented
- Good team work
- Good in Excel and Data Analysis
- Sound processing knowledge
- Sound product knowledge
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