Front Office

Here are the key front office responsibilities in a hotel: Checking guests in and out, including taking deposits Liaising with housekeeping teams to check if rooms are ready, and managing additional drop offs of items such as extra towels as required Liaising with maintenance staff to deal with issues within rooms and common areas as they arise Managing the booking system for future reservations Communicating with potential and future guests about upcoming reservations Creating key cards and check-in info packs in advance Staying on top of current local events to better serve guests Learning about local attractions and amenities, including supermarkets, restaurants, bars, and public spaces, to better serve guests Managing any public areas such as pools, lobbies, and gyms Dealing with guest complaints and inquiries Providing baggage storage services for guests checking in and out Keeping the lobby and entrance areas clean and tidy