Customer Service Specialist

A Shared Vision and Values

While this position is with one of our subsidiaries, rest assured that we share the same core values, work culture, and dedication to excellence as our parent company. We believe in cultivating a vibrant, fun, and innovative work environment, where every team member is seen as a valued partner. Joining our younger counterpart means your contributions can be easily recognized, offering you greater rewards for being part of the pioneering team in this growing company. You'll have the opportunity to create a lasting impact in the healthcare and beauty industries.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Assist customers with order tracking, delivery status updates, and return processing.
• Handle product return and exchange requests efficiently and professionally.
• Resolve post-purchase complaints and issues, ensuring customer satisfaction.
• Provide accurate information regarding product care, usage, and return policies.
• Document customer interactions and transactions in our CRM system.
• Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
• Maintain a high level of product knowledge to better assist customers with post-purchase queries.
• Participate in training and development programs to enhance skills and knowledge.

• Ability to speak, write, and read Mandarin is a must.
• SPM or equivalent.
• Fresh Graduates are encourage to apply.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle stressful situations and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• A positive attitude and a team player mentality.

• Training Provided
• KWSP and SOCSO
• Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
• Annual Leave