Senior Executive, Motor Claims (TPPD/KFK Recovery/MMIP)

Job Scope / Position Summary

1. To ensure prompt processing of claims and reserves are being updated accordingly.
2. To regularly review the performance of the adjusters and solicitors and report the same to the Unit Head/HOD.
3. To assess/confirm of damage parts pricing on the claims which submitted by adjusters/repairers.
4. To issued letter to Insured - request documentation, provide claim status.
5. To receive documents and provide guidance and advise to walk-in customers & customers who call-in.
6. To verify, assess and approve promptly all claims within authority if you are granted for claims authority & to process, recommend and submit to Unit Head /HOD for approval
7. To respond to Email or Phone calls received on claims enquiry & status update to Customers, Branches, Marketers and Intermediaries.
8. To refer immediately and complaints received from Customers, Branches, BNM, OFS and Intermediaries to Unit Head/ HOD so that these are promptly and effectively monitored and resolved within the time frame.
9. To ensure all claims suspected having fraud elements or in violation of policy conditions are brought to attention of Unit Head/HOD/CINSO.
10. To review outstanding claims files, ensure reserves are being updated and follow up on outstanding files.
11. To ensure all recoveries are actively pursued.
12. To monitor, review and update the files at least once a year.
13. Any other duties as may be assigned by the Company from time to time.

Qualification and Experience Requirement

• Possess a recognised diploma / degree in Insurance, Engineering, Legal, Accounting, Finance, Business Study or professional qualification in insurance (AMII, ACII, AAII, DMII etc).
• Relevant working experience in insurance claims
• Ability to adapt and learn fast, diligent, trustworthy and have strong initiative to learn.
• Result oriented, committed, team player, positive working attitude, good communication and interpersonal skill
• Ability to multi-task, plan effectively and meet deadlines.
• Potential to take up senior management roles in the future
• Ability and interest to lead and develop junior team members