Branch Executive

ACCOUNTABILITY

ADMINISTRATIVE

• Responsible for providing personalized administrative support to the management in a professional and timely manner.
• Handle requests, feedback, queries quickly and professionally
• Monitor administrative supply levels; reorder when appropriate
• Develop, carry out an efficient documentation, filing system for both paper and electronic records
• Delegate tasks as appropriate to other members of the team

OPERATIONS

Solicit new walk-in customers from all possible channels and maintain existing customers’ satisfaction level

Recommend, execute effective marketing, promotion programmes to generate customer awareness and sales

Improve the service standards and customers’ experiences at the outlets

Responsible to control costs, upkeep the image of the outlets and warehouse

Directly manages the operations, maintenance of outlets and warehouse.

Communicating with management to develop strategic operations goals.

Creating, managing the organization’s fiscal operating, capital budget and expenses.

Monitoring operational performance of outlets and warehouse.

Providing a workplace setting that is conducive to productive work.

Monitoring performance metrics.

SALES

• Responsible for coordinating the sales team, supporting management and ensuring sales quotas are reached.
• Maintaining outlets sales performance, recruiting, training team and monitoring inventory.
• Have excellent sales and leadership skills, as well as strong customer service skills.
• Have a thorough knowledge, understanding of the store's products and services.
• Recruiting, training new team, assigning specific tasks to team and monitoring the team's sales performance.
• Solving customer complaints and answering customers' questions.
• Writing reports for managers.
• Providing sales team with constructive feedback and assisting team to solve customers' problems.
• Maintaining positive customer relations.
• Motivating the sales team and creating an atmosphere of healthy competition among the staff.

WAREHOUSE

• Supervising, evaluating warehouse team performance, meeting safety regulations, monitoring deliveries and shipments.
• Interact with customers and clients to resolve any delivery issues that may arise.
• Help with some administrative tasks such as order and invoice processing.
• Lead to enhance communication between the warehouse and procurement.
• Help manage an accurate, revolving FIFO inventory and rigorously investigate any discrepancies.
• Ensure all warehouse team comprehend safety regulations.