Customer Service / Retail Sales Associate

Full Time, onsite
Aureas Media Sdn Bhd
Kuala Lumpur, Malaysia

RM 2,000 - RM 3,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original

Simplified

The furniture shopping industry can shift with a snap of the fingers. We work hard to always stay on top of it because to us, mismatched décor can ruin a home, after paying lots of money for them. For people looking to create their perfect home, simply imagining what their room could look like is like herding cats. Impossible.

That’s where you come in!

So, as a Customer Service / Retail Sales Associates, you are one of our frontliners that is responsible in identifying customers’ needs and providing them with our furniture solutions. Your enthusiasm to provide Triple A Brand Experience is your greatest strength.

By joining us, you are part of the heart and soul of not only the company, but of every client we design for. We want to change their cracked tiles and dingy walls into a stunning space worthy of hosting a wild New Year’s party.

We are looking for a can do-er with an adaptable personality. We are a company that gets thing done, and we want someone who takes great pride in their work to join the team.

Roles and Responsibilities:

· Convert leads into sales by systematically identifying and organizing enquiries to mature leads in our database system.

· Maintain a strong database of potential customers by taking proactive steps to engage with them.

· Main contact with customers via different communication channels (Phone, Email, Social Media, Chat Applications).

· Responsible in handling general inquiries from Customers, assessing their needs and providing our furniture solutions.

· Take proactive steps to maintain positive customer experiences.

· Analyze customer feedback on product ranges and new releases and prepare analysis reports.

· Any other duties and responsibilities that may be assigned to you by the management from time to time.

Who are we looking for:

Minimum 3 years experience in relevant field.
A bachelor's degree in marketing, business, or a related field may be advantageous.
Extensive experience in gathering and interpreting customer experience information.
Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
Excellent verbal and written communication skills in English
Excellent collaboration and problem solving skills
Solid knowledge of online customer engagement platforms and channels.
Proficiency in MS Office, as well as CX and CRM software, such as amoCRM and Qualtrix CustomerXM.
Exceptional interpersonal skills and a client-centered approach.
Great organizational and time management abilities.
Work in Showroom (4 weekdays + 1 weekend) 5 days per week