Customer Service Executive (Malaysia)
Salary undisclosed
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Responsibilities
- Understand customer inquiries and respond via applicable channels: email
- Understand customer inquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes.
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner following the client’s processes.
- Able to read, write, and speak fluently and spontaneously in English and, for native speakers, in their native language.
- Keep up-to-date on social media trends and best practices
- Collaborate with other team members to provide the best possible customer service
- Adaptable to a very fast-paced environment
Qualifications
- Bachelor’s degree in any field
- 1+ years of experience in customer service
- Strong understanding of social media trend
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Can work on a rotational shift and weekend
Benefits
- Competitive salary and benefits
- Opportunity to work with a talented team of professionals
- Be part of fast-growing project and work with diverse culture
- Base Salary: 4200MYR /month max
- Night shift allowance: up to 300MYR /month.
- Monthly KPI incentive: up to 300MYR /month.
Work Schedule
- 5 days/week (any 2 days off).
- Shift: Rotate 24/7 (according to the arrangement of the team leader).
- Rotating shifts: 9 hours/shift/month (including 1.5-hour rest)
Work Location
Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala
Lumpur, Malaysia
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