Branch Supervisor

Responsibilities:

• Administer everyday operations for all sales activities and develop professional relationships with all customer contacts.
• Determine all profit and sales objectives and design effective strategies to always maintain inventory levels and manage all work according to branch policies and procedures.
• Implement all required safety programs and provide required training to employees to enhance operation and supervise efficient working of all employees.
• Provide optimal customer services and prepare all sales paperwork for branch within time frame and resolve all customer inquiries associate with billing issues.
• Organize all safety meetings and adhere all safety regulations and monitor all phone calls from various vendors and customers and maintain and update all product knowledge of branch.
• Collaborate with human resource department and resolve all personnel issues and determine all prospect requirements and update knowledge on all company products and services.
• Supervise efficient working of staff and maintain smooth workflow and achieve all annual growth objectives and develop all project plans to improve business.
• Supervise product front line and monitor all customer complaints and maintain efficiency in branch office operations and manage all communication with events.
• Prepare and ensure maintenance of service staff schedule and perform a related audit on branch activities and prepare required reports.
• Ensure all personnel within the branch area to always follow the required SOPs and regulation implemented by management.
• Ensure branch area and related company asset are always in safe and clean condition to work and ensure all staff always keep hygiene within acceptable criteria.
• Managing staff that are within branch area (inter-department), monitoring financial operations, keeping track of finances.
• To understand and comply ISO knowledge and comply to all ISO requirements and SOP.

Job requirements :

• Diploma or Degree in any equivalent field.
• Proven experience in managing branch operation as a Team Lead.
• Prior experience in Sales / Business Development is added advantage.
• Independent, responsible and multi-tasking skills.
• Communication skills and leadership.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Supplemental Pay:

• Commission pay
• Yearly bonus

Application Question(s):

• May I know how long is your notice period?

Experience:

• branch operation: 1 year (Preferred)