Hotel Manager (Oasia Suites Kuala Lumpur)

Job Responsibilities:

1. Ensure the proper, efficient and profitable functioning of the hotel by overseeing departments including the Front Office, Housekeeping, Food & Beverage, Security and Engineering.
2. Collaborate with the Executive Committee to develop long-term and short-term strategies, create budgets, and forecast for the Hotel.
3. Provide recommendations and advice to the Area General Manager on process improvements and strategies for the hotel.
4. Stay proactive and resourceful in analyzing trends and understanding changing guest needs and expectations regarding accommodations, services and facilities.
5. Implement effective yield management strategies to achieve ARR and occupancy goals, maximizing room inventory.
6. Maintain a high level of service and cleanliness within budget in guestrooms and public areas through effective management of the Housekeeping Department.
7. Ensure that F&B section meets desired sales and services standards.
8. Regularly inspect guest rooms, public areas, lobby and other facilities to uphold consistently high standards.
9. Collaborate with outsourced security for efficient surveillance, proper reporting, and incident follow-up.
10. Coordinate with the HR Department for manpower needs, recruitment, promotions, terminations, etc.
11. Review departmental programs to foster the development of future department heads.
12. Conduct daily visits to all departments to observe routine activities.
13. Act as a representative of the Area General Manager in their absence.
14. Perform any other duties assigned by the Area General Manager professionally and diligently.

Job Requirements:

1. Preferably a degree in Hospitality Management, Business, or its equivalent.
2. At least 5 to 8 years of experience in hotel operations or management.
3. Strong financial acumen, including the ability to understand and apply financial principles to make informed decisions, manage budgets, optimize costs, and drive organizational growth and profitability.
4. Exceptional leadership and team management skills, with the ability to lead, motivate, and inspire team members.
5. Excellent communication, interpersonal, and leadership skills, with the ability to effectively engage with diverse teams and stakeholders.
6. Preferably with background/experience in Room Divisions and Property Maintenance.