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Junior AI Content Specialist

Salary undisclosed

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We are looking for a dedicated Junior AI Content Specialist to support our chatbot team by maintaining and enhancing the quality of our knowledge base. In this role, you will collaborate closely with Customer Support operations and the bot team to ensure seamless functionality and continuous improvement of AI-driven interactions.

Responsibilities:

  1. Publish knowledge base content into the system.
  2. Perform data annotation to improve the accuracy of the intent matching engine.
  3. Test the quality of knowledge base outputs to ensure they meet operational needs.
  4. Act as the bridge between CS operations and the bot team to identify knowledge base gaps, formulate responses, and carry out editorial duties to refine content and ensure it aligns with the organization's writing style.
  5. Provide system optimization feedback to increase efficiency

Requirements:

  • Strong attention to detail and excellent organizational skills.
  • Basic understanding of AI systems and knowledge base management.
  • Positive attitude with the ability to collaborate effectively in cross-functional teams.
  • Strong written communication skills, particularly for help centers or knowledge bases.
  • Problem-solving mindset.

Qualifications:

  • Bachelor’s degree in Business, Communications, or a related field.
  • Experience in the cryptocurrency industry is a plus.
  • Previous experience in content or technical writing is preferred.

About Bybit:

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 30 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Bybit's founder and CEO, Ben Zhou, was formerly from XM, one of the world's largest forex and CFD trading brokerage firms. The company comprises professionals from investment banks, tech firms, the forex industry, and early adopters of blockchain. The development team includes talents from Morgan Stanley, Baidu, Alibaba, Tencent, etc.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.