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2. Maintain customer satisfaction and contribute to data-driven decision-making.
Main Responsibilities:
1. Provide sales admin support to Project Sales & Business Development team, ensuring smooth operation of sales processes.
2. Preparation of sales contracts and quotations
3. Order Processing: manage & process sales orders accurately and efficiently by coordinating with other departments ensuring timely order fulfillment.
4. Produce monthly forecast and order intake reports and tracking sales demand
5. Documentation: maintain & organize sales-related document such as contract, warranty, and customer records etc.
6. Data Management: manage & update CRM & ERP system to ensure accuracy and integrity, including new customer & project creation in Salesforce
7. Sales Reporting: manage month-end and ad-hoc reporting request.
8. Training/Onboarding: assist in onboarding/training of new sales team members, providing guidance on processes and systems.
9. Problem Resolution: address & resolve issues or discrepancies related to sales orders, customer accounts or other sales related matters.
Qualification:
1. Minimum tertiary qualification or a professional Diploma or Degree in Business /Marketing/ Sales Administration from a local or overseas institution/ university.
Experience:
1. More than 2 years in Business/Marketing/Sales Administration role
2. Experience in the steel construction industry is an added advantage.
3. Working knowledge of Salesforce is an added advantage.
Competencies
1. Competent to read and interpret sales contracts and quotations.
2. Interpersonal skills
3. Team player
Others Responsibilities:
1. It involves ensuring smooth and efficient functioning of sales-related processes and providing valuable support to Project Sales and Business Development team includes the following but not limited to:
2. Order Accuracy/Timeless is to ensure accurate and timely processing of sales orders which include order details are entered correctly.
3. Documentation Integrity is to ensure correctness and completeness of sales replanted documents.
4. Data Management which involves keeping ERP/CRM system up-to-date and accurate is a significant accountability and provide reliable data for reporting.
5. Sales Reporting Accuracy which involves presenting month-end & ad-hoc reporting with accurate and relevant information.
6. Training and Onboarding Support which involves training to new sales team members by guiding on processes and systems.
At NS BlueScope our success comes from our people. We choose to treat each other with trust and respect. We understand that the range of perspectives that result from having a diverse and inclusive workplace will strengthen NS BlueScope’s capability for continued and sustained business success.
