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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Customer Support Specialist

Salary undisclosed

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About the Role

The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product Management to ensure timely resolution of issues, complaints and challenges.

This is a full-time, permanent position. Day-to-day the role can be performed remotely, with the expectation of occasional travel to Talogy offices in their region for team collaboration, meetings, and workshops.

Role Responsibilities

  1. Developing a working knowledge of Talogy solutions and the administrative side of our platforms.
  2. Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties.
  3. Supporting clients with implementing their own assessment and development projects on Talogy platforms.
  4. Taking live calls and emails from clients and handling them in a friendly and professional manner. Scenarios can include (but not limited to):
  5. Supporting customers (internal and external) with resolving issues, answering general questions and requests for information about our services.
  6. Handling complaints or feedback on live projects.
  7. Reporting bugs or other software/product/platform issues, and collaborating with teams like Software Engineering and Product Management to implement fixes for client projects.
  8. Providing feedback on support tickets to colleagues in other departments.
  9. Meeting service level agreements (SLAs) .
  10. Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Salesforce and OpenAir.

Shift Pattern

Sunday - Thursday. 8:00 – 17:00 (MYT)

Knowledge, Skills and Experience Requirements

  1. Strong IT skills and the ability to learn new systems and administrative portals quickly.
  2. Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc.
  3. Previous experience in a client/customer service environment is preferred, e.g. call center, retail, hospitality etc.
  4. Previous experience in the talent management industry is desirable but not required.
  5. Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.
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