Facilities Coordinator cum Receptionist

Job Title

Facilities Coordinator cum Receptionist

Job Description Summary

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

Job Description

Responsibilities:

Receptionist Duties:

• Incoming and Outgoing Calls:
  • Handle incoming and outgoing calls, including filtering out unwanted or scam callers.
  • Route calls to the appropriate employee.
  • Take messages when employees are unavailable and share them promptly.
• Visitor Management:
  • Receive visitors and inform the relevant employees.
  • Guide visitors through security sign-in procedures.
  • Issue appropriate security passes to visitors.
  • Ensure visitors are offered refreshments while waiting.
• Front Office Maintenance:
  • Maintain the front office/reception area to ensure it is clean, organized, and presentable at all times.
  • Manage external conference room booking schedules to optimize space utilization.
  • Redirect packages to the mailroom.

Facilities Coordinator Duties:

• General Facility Management:
  • Act as an interface with clients, visitors, and guests.
  • Assist in tactical planning for facility-related goals and objectives.
  • Administer and maintain various facilities related services
  • Manage and maintain assigned facility management tasks.
  • Ensure appropriate follow-up.
  • Continuously seek process improvements and enhance overall client satisfaction.
  • Provide regular report/update to the management.
• Employee Experience Services:
  • Handle receptionist duties as described above.
  • Additionally, serve as the first point of contact for employee requests and concerns.
  • Redirect requests/concerns to the appropriate contractor or on-site vendor.

Track details of requests and follow up to confirm completion.