Apply on
Original
Simplified
The Regional Operations Lead will be responsible for:
People
People
- Directly manage key operational roles of the account, including facility managers.
- Provide leadership to facilities teams in the designated region.
- Mentor and enable training and development of direct reports and regional facilities team members.
- Nurture an environment conducive to good teamwork and co-operation among colleagues.
- Promote initiatives/idea-sharing across the sites in the regional and globally; create opportunities for wider collaboration in the account and company (regionally and globally).
- Establish/strengthen credible relationships with Client leadership in the region.
- Respond to client requests and concerns in a proactive, constructive manner
- Set up documented, regular connects with Client leadership
- Create and maintain meaningful client reporting on operations (for example, MMR)
- Drive delivery of services as defined in the relevant Schedules of the Master Service Agreement, ensuring implementation and compliance in line with best practice and procedures.
- Ensure adherence to key performance measurements and achieve specified targets.
- Ensure that account senior management is informed immediately of any key performance incidents at regional sites and support Group Account Director in performing follow-up actions and communications.
- Ensure completion of all required account and client audits and checks, closing findings in a timely manner.
- Adhere to and promote JLL’s Code of Business Ethics.
- Work to ensure regional sites meet all JLL, legal and statutory EHS requirements and regulations.
- Ensure that all JLL staff are working in compliance with EHS regulations.
- Support the implementation of a robust HSSE program for the account.
- Work with HSSE lead (on or off account) to put in place SOPs and technologies to drive HSSE best practices.
- Support the Finance Lead to develop consistent budgets for all sites in region. Support the Finance Lead to roll out a finance program for the region with associated processes and procedures, training, and reporting.
- Help to ensure that regional sites meet all financial targets and control requirements.
- Contribute to the development of standard monthly/quarterly/annual reporting and management reports as required.
- Work with regional and global purchasing to implement regional/global sourcing strategies.
- Drive glidepath savings across the account and by proposing cost reduction initiatives.
- Help to ensure vendors adhere to JLL’s Code of Business Ethics.
- Lead governance, compliance, and risk management processes and activities across the account.
- Maintain JCAP or equivalent deliverables.
- Assist with Voice of Client response and actions as required.
- Arrange participation in required audits.
- Drive increased awareness of Q&C processes and requirements across the account.
- Implement programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride.
- Make initiatives measurable and tangible to the workplace and work closely with the Communications work stream to showcase achievements, effectiveness, adoption rate and user / recipient feedback.
- Support regional initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region.
- Drive Client-specific initiatives such technology pilots and rollouts, regional charter programs, best practices etc.
- Promote a culture of innovation to drive savings and operational improvements.
- Review, improve and refine employee experience journeys, touchpoints, and service blueprints.
- Promote the development of WX Champions on account.
- Ensure compliance with JLL diversity and inclusivity goals, as well as social responsibility and sustainability goals.