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Social Media Chat Support | Mandarin Speaker

  • Full Time, onsite
  • Agensi Pekerjaan Language Talent Solutions Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 4,600 / month

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Availability Status

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  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Salary Package: RM 3,500 – RM 4,100 + RM500 (Compelxity Allowance) + monthly KPI up to RM800

Working Location: Kuala Lumpur

Rotational Shifts (weekends & public holidays)
Monday to Sunday - 5 working days + 2 days off
24/7 working shift ( 8 hours + 1 hour break)

Degree – No Cs Experience

Diploma – No Cs Experience

High School – 2 years CS experience

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,500.00 - RM4,600.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Are you able to work in rotational shift?

Language:

  • Mandarin (Preferred)