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Social Media Chat Support | Mandarin Speaker
RM 3,500 - RM 4,600 / month
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- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Salary Package: RM 3,500 – RM 4,100 + RM500 (Compelxity Allowance) + monthly KPI up to RM800
Working Location: Kuala Lumpur
Rotational Shifts (weekends & public holidays)
Monday to Sunday - 5 working days + 2 days off
24/7 working shift ( 8 hours + 1 hour break)
Degree – No Cs Experience
Diploma – No Cs Experience
High School – 2 years CS experience
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,500.00 - RM4,600.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you able to work in rotational shift?
Language:
- Mandarin (Preferred)
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